OENA Jewels Return & Exchange Policy

At OENA, every piece is thoughtfully designed and carefully crafted. We want you to love your jewelry, and we’re happy to assist with eligible exchanges or store credit when needed.

Exchanges & Store Credit

We accept exchange requests within 14 days of delivery.

To be eligible:

• Items must be unworn, unused, and in their original condition.
• Items must be returned in their original packaging.
• Customers must provide proof of purchase.
• The customer is responsible for return shipping costs unless the item arrived damaged or there was an error with the order.

Once your return is received and inspected, eligible items may be exchanged for another piece of equal or greater value (with any price difference paid) or issued store credit.

Refunds

Refunds are only issued in the following cases:

• The item arrived damaged.
• The item has a manufacturing defect.
• You received the wrong item due to an error on our behalf.

Approved refunds will be issued to the original payment method.

Final Sale Items

For hygiene and customization reasons, the following items are final sale and cannot be exchanged or refunded:

• Custom or personalized jewelry
• Made-to-order pieces
• Earrings
• Gift cards
• Sale or clearance items

Jewelry Care & Wear

OENA jewelry is made with care and should be handled gently. Normal wear, tarnishing, scratches, discoloration, improper care, exposure to chemicals, water damage, or damage caused after delivery are not considered defects and are not eligible for returns or refunds.

Ring Sizing

Customers are responsible for selecting the correct ring size before placing an order. We recommend confirming your size before purchasing. If you need assistance with sizing, please contact us before ordering.

Contact Us

For any questions or to request an exchange, please contact:

info@oenajewels.com

Thank you for supporting OENA and our handmade jewelry journey.