Shipping Policy

At OENA, each piece is carefully prepared and packaged with attention to detail. We are committed to providing a smooth and reliable shopping experience.

Processing Time

Orders are processed within 3–5 business days after purchase.

Please note that handmade, made-to-order, or custom pieces may require additional processing time. Any extended processing times will be noted in the product description.

Shipping Times

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Estimated delivery times vary depending on the shipping method selected at checkout and are not guaranteed, as delays may occur due to carriers, weather, holidays, or circumstances outside of our control.

Shipping Address

Please ensure your shipping address is correct before completing your purchase. OENA is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping costs may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking shows delivery, OENA is not responsible for lost, stolen, or misplaced packages. Please contact the shipping carrier directly for assistance.

We recommend shipping to a secure location whenever possible.

International Shipping

International customers are responsible for any customs fees, duties, or taxes required by their country. OENA is not responsible for delays caused by customs processing.

Contact Us

For any questions regarding your order, please contact:

info@oenajewels.com

Thank you for supporting OENA and our handmade jewelry journey.